Question 1

What is the final price of my rental?

Accepted Answer

The applied rate is the one in effect at the time of your booking or signature. It includes taxes (incl. VAT) and is shown in MAD or Euros (€).

Question 2

Can the price change after my booking?

Accepted Answer

Yes, if you amend the duration, the vehicle category, or if you add options later on, the rate will be recalculated.

Question 3

What happens if I am late to pick up my car?

Accepted Answer

You have a 2-hour grace period. Without any news from you after this time, the booking is considered a 'No-show' (cancellation), and we may rent the vehicle to another customer.

Question 4

Are there admin fees for amendments?

Accepted Answer

Any amendment results in a rate recalculation based on current prices, but specific fees depend on the nature of the change.

Question 5

What is the minimum age to hire with Ouailcar?

Accepted Answer

The minimum age requirement is 21 years old.

Question 6

Do I need to have held my licence for a certain time?

Accepted Answer

Yes, you must have held a valid driving licence for at least 2 years.

Question 7

What documents must I provide?

Accepted Answer

You must present the originals of your driving licence and a valid ID (National ID card for residents, Passport for non-residents).

Question 8

Can I add a second driver?

Accepted Answer

Yes, provided they meet the same criteria (age and license). They must be listed on the contract. This option is free (included) with Ouailcar.

Question 9

What is the 'Excess'?

Accepted Answer

This is the maximum amount you might pay in case of an at-fault accident or theft. City cars: €500, SUVs: €1000, Compacts: €1500.

Question 10

What are the insurance exclusions (what is never covered)?

Accepted Answer

Fuel errors, lost keys, stolen items inside the car, and damage caused by reckless driving or under the influence of alcohol/drugs.

Question 11

Can I take the vehicle outside of Morocco?

Accepted Answer

No. It is strictly forbidden to cross borders without official written authorisation from Ouailcar.

Question 12

What are the restricted uses?

Accepted Answer

Smoking inside is forbidden (valeting fee applies), transporting dangerous goods, towing another vehicle, or participating in rallies/races.

Question 13

Who is responsible for checking oil and water?

Accepted Answer

The renter must ensure basic maintenance (oil and water levels, and tyre pressure) during the hire period.

Question 14

What should I do in the event of a mechanical breakdown?

Accepted Answer

Contact us immediately. Do not undertake any repairs without our prior written consent.

Question 15

Can I return the car later than planned?

Accepted Answer

A 2-hour tolerance is granted. Beyond this, a full day will be charged at the current rate.

Question 16

How can I extend my rental?

Accepted Answer

Contact us at least 24 hours before the end of the contract. You will need to visit the branch to sign an addendum and pay the supplement.

Question 17

Do I have to return the car clean?

Accepted Answer

Yes. The vehicle must be returned in its original state of cleanliness. If a deep clean is required, a valeting fee will be charged.

Question 18

What is the fuel policy?

Accepted Answer

‘Like for like’. If you return the car with less fuel, the difference will be charged at a premium rate, plus a service fee.

Question 19

What happens if I put the wrong fuel in at the pump?

Accepted Answer

You are 100% responsible for draining, repair, and towing costs, even with comprehensive insurance.

Question 20

Who pays for speed cameras and parking fines?

Accepted Answer

You are solely responsible. In the event of a fine, Ouailcar will forward your details to the authorities and charge a 200 MAD admin fee per fine.

Question 21

What should I do in the event of an accident?

Accepted Answer

1. Secure the area. 2. Contact Ouailcar. 3. Complete an agreed statement of facts (mandatory within 48h to keep your coverage).

Question 22

Will I be refunded if my bag is stolen from the car?

Accepted Answer

No. Ouailcar declines all liability for the theft or loss of personal belongings left in the vehicle.

FAQ: Your questions about car hire in Fes

🚗 Booking & Pricing

👤 Drivers & Documents

🛡️ Insurance & Excess

🛠️ Usage, Maintenance & Restrictions

🏁 End of Rental & Return

👮 Fines & Disputes