FAQ: Your questions about car hire in Fes

The applied rate is the one in effect at the time of your booking or signature. It includes taxes (incl. VAT) and is shown in MAD or Euros (€).

Yes, if you amend the duration, the vehicle category, or if you add options later on, the rate will be recalculated.

You have a 2-hour grace period. Without any news from you after this time, the booking is considered a 'No-show' (cancellation), and we may rent the vehicle to another customer.

Any amendment results in a rate recalculation based on current prices, but specific fees depend on the nature of the change.

The deposit serves as a guarantee to cover potential uninsured damage, missing fuel, extra days, or valeting fees.

Both the rental payment and the security deposit are accepted in cash only upon vehicle delivery, without a credit card or online prepayment.

The deposit is returned at the end of the rental after inspecting the vehicle (return inventory), subject to any additional charges.

The minimum age requirement is 21 years old.

Yes, you must have held a valid driving licence for at least 2 years.

You must present the originals of your driving licence and a valid ID (National ID card for residents, Passport for non-residents).

Yes, provided they meet the same criteria (age and license). They must be listed on the contract. This option is free (included) with Ouailcar.

This is the maximum amount you might pay in case of an at-fault accident or theft. City cars: €500, SUVs: €1000, Compacts: €1500.

Fuel errors, lost keys, stolen items inside the car, and damage caused by reckless driving or under the influence of alcohol/drugs.

No. It is strictly forbidden to cross borders without official written authorisation from Ouailcar.

Smoking inside is forbidden (valeting fee applies), transporting dangerous goods, towing another vehicle, or participating in rallies/races.

The renter must ensure basic maintenance (oil and water levels, and tyre pressure) during the hire period.

Contact us immediately. Do not undertake any repairs without our prior written consent.

A 2-hour tolerance is granted. Beyond this, a full day will be charged at the current rate.

Contact us at least 24 hours before the end of the contract. You will need to visit the branch to sign an addendum and pay the supplement.

Yes. The vehicle must be returned in its original state of cleanliness. If a deep clean is required, a valeting fee will be charged.

‘Like for like’. If you return the car with less fuel, the difference will be charged at a premium rate, plus a service fee.

You are 100% responsible for draining, repair, and towing costs, even with comprehensive insurance.

You are solely responsible. In the event of a fine, Ouailcar will forward your details to the authorities and charge a 200 MAD admin fee per fine.

1. Secure the area. 2. Contact Ouailcar. 3. Complete an agreed statement of facts (mandatory within 48h to keep your coverage).

No. Ouailcar declines all liability for the theft or loss of personal belongings left in the vehicle.